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Terms

SHIPPING/FREIGHT POLICY:

Orders received and approved BEFORE 10:00am Pacific Standard Time (PST) will normally ship the same day. Orders received AFTER 10:00am will be shipped the following business day. The minimum shipping charge is $7.50. 

FREIGHT DAMAGE:

Anahuac damage on arrival (DOA) policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

• All damaged shipments received via United Parcel Service (UPS) should be noted with UPS, then refused and returned to Anahuac for freight claim processing. All damages should be noted clearly on the delivery receipt. • All damaged shipments received via truck and air carriers must be accepted with all damages clearly noted on the bill of lading. You must then place a claim with the carrier within 10 calendar days of receipt of goods. Damage claims are the responsibility of the consignee. The shipping cartons, packing, and contents should be retained in the same condition as received. Notify Anahuac as soon as possible.

 

DISCREPANCIES:

Upon receipt of merchandise, you have three (3) business days to inform Anahuac of any discrepancies, damages, or problems. Please check shipments promptly.

RETURN SHIPMENTS:

You must have a Return Authorization number (RA#) before returning any merchandise to Anahuac. Call us for your RA# and have the following information ready when you call: Company Name, Invoice Number and a description of the problem.

• There will be NO CASH REFUNDS after 10 days. (see #9) • A 20% restocking fee will be charged on all returned or refused products. • Defective products can be returned for REPLACEMENT ONLY. Defective products MUST be in original package with all original packing materials. • The Return Authorization number must be on the shipping label. • All returns must be shipped freight prepaid. Products received collect or without an RA# or not approved for return will be refused. • Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

 

Privacy Notice

Personal Information: We collect information you choose to provide such as your email or postal address. We collect non-personal information such as browser type, operating system, and web pages visited to help manage our websites. We use cookies and other internet technologies to manage our website and e-mail programs. We do not use these technologies to collect or store personal information. We may obtain additional information about you, such as demographic information, from commercially available sources. Uses We use personal information to provide you information you request, to give you a customized interactive experience, and to help us develop new products and services that meet your needs. We do not share your personal information with other marketers unless we have asked for and obtained your explicit consent. If you do not provide your consent, we will not share your information. We use personal information you provide only for purposes consistent with the reason you provided it. When we temporarily provide personal information to companies who perform services for us, such as to send you email, we require those companies to protect the information in the same manner as Anahuac.. These service companies cannot use your personal information for any other purpose than the reason you provided it to Anahuac.. Your Rights & Choices You have the right to have a copy of the personal information you provide, and to correct or update your personal information. You may instruct Anahuac. to remove you from our programs you have subscribed to by using the unsubscribe link provided in our email programs, or using the link provided. You may instruct Anahuac. to remove any previous consent you provided to share your personal information with other companies. Important Information Anahuac. is committed to working with consumers to obtain a fair resolution of any complaint or concern about privacy. Anahuac. complies with country data protection laws. We cooperate with country data protection authorities if they believe a privacy problem has occurred.

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